Returns Policy

Returns Policy

Unwanted and Exchange Items

Goods which prove unsuitable may be returned for a refund or exchange if the are returned to Shorelines within 30 days from receipt subject to the following conditions:-

We will contact you when we have actioned your return explaining what we have done in regards to your request, be it a refund, exchange or waiting for warranty inspection/repair.
Please allow 14 days for any refunds to show in your credit card / Maestro accounts from when we recieved the goods back.

Wrongly Supplied Goods

Believe it or not we are only human and occasionally we may make a mistake and send you an incorrect item.
Please Note - you must notify us of any mistake within 14 days.
Shorelines will cover the cost of return postage for any item wrongly despatched by us and arrange for the correct item to be despatched, an alternative or a full refund.

Warranty Returns

If you have an item that you need to return to Shorelines due to a fault within its warranty period please contact us first as we may be able to offer advice over the telephone.

If in the event you need to post an item back please include a copy of your receipt together with full details of the problem so as to help us with a speedy return.

Please note some items may need to be returned to the manufacturer for inspection/repair.

Please note that rear shocks are not covered by the frame manufacturers warranty - for any issue with your shock, contact us first and we will assist in handling your claim with the relevant UK distributor or service partner.

Goods must be returned in a clean condition, postage paid.

We are sorry but we are unable to refund postage costs for warranty returns

The warranty is to repair or replace at the manufacturers discretion.

If goods are found to be out of warranty we will try to work with you to find the best possible solution.

If you require non warranty goods to be returned you will need to cover the postage costs.

Urgent Returns

If you have purchased something that is not the right size, model or colour and require a replacement quickly, the easiest solution is to purchase the correct item from our store and return the first item to ourselves with a note asking for a full refund.

Returns Address

Please return your goods to:

Shorelines Distribution
749B Ecclesall Road
Hunters Bar
South Yorkshire
S11 8TG